Core Concepts

Understanding Saylo

Learn the fundamental concepts and terminology used throughout Saylo. This guide will help you understand how everything fits together.

Key Concepts

These are the core building blocks of the Saylo platform.

Projects

The top-level organization unit in Saylo

Each project represents a product, service, or initiative

Projects have their own feedback, changelogs, and roadmaps

Team members can be invited to collaborate on projects

Each project gets a unique public hub (e.g., yourproject.saylo.io)

Example: Example: "Mobile App", "Website", "API Service"

Create Your First Project Project Settings

Feedback

User input collected through widgets or direct submission

Feedback can be feature requests, bug reports, or general questions

Each feedback item has a status (Open, In Progress, Closed, etc.)

Feedback can be tagged and categorized for better organization

Team members can comment and collaborate on feedback items

Example: Example: "Add dark mode", "Login button not working", "How do I export data?"

Feedback Collection Guide Widget Installation

Changelogs

Product updates and release notes shared with users

Changelogs communicate what's new, fixed, or improved

Can be created manually or auto-generated from GitHub commits

Support rich text formatting and media attachments

Published changelogs appear on your public hub

Example: Example: "v2.1.0 - Added user profiles, Fixed login issues, Improved performance"

Changelog Management GitHub Integration

Roadmaps

Visual planning tool showing upcoming features and priorities

Roadmaps help communicate your product direction to users

Items can be linked to related feedback for transparency

Support different statuses: Planned, In Progress, Completed

Can be made public for user visibility and engagement

Example: Example: "Q1 2024: Mobile app redesign, Q2 2024: API v2 launch"

Roadmap Planning Public Hub Setup

Widgets

Embeddable components for collecting feedback on your website

Lightweight JavaScript widgets that integrate into any website

Customizable appearance to match your brand

Support multiple feedback types and categories

Real-time submission with email collection

Example: Example: Feedback button in bottom-right corner, modal popup form

Widget Installation Guide Widget Customization

Public Hub

Your public-facing page where users can view updates and submit feedback

Automatically generated at yourproject.saylo.io

Displays published changelogs and public roadmap

Users can submit feedback and view existing submissions

Customizable branding and domain options available

Example: Example: https://myapp.saylo.io showing recent updates and feedback form

Hub Configuration Custom Domains

Team Collaboration

Multi-user access and collaboration features

Invite team members with different permission levels

Collaborate on feedback responses and roadmap planning

Comment threads for internal discussions

Activity tracking and notification system

Example: Example: Product manager, developers, and support team working together

Team Management User Roles & Permissions

Analytics & Insights

Data and metrics about your feedback and user engagement

Track feedback trends and popular feature requests

Monitor changelog engagement and user activity

Measure response times and team performance

Export data for further analysis

Example: Example: "50 new feedback items this month, 80% feature requests"

Analytics Dashboard Custom Reports

Typical Workflow

Here's how most teams use Saylo to improve their products through user feedback.

Create Project

Set up your project and configure basic settings

Install Widget

Add feedback collection to your product

Collect Feedback

Users submit feedback through widgets or public hub

Analyze & Plan

Review feedback and plan your roadmap

Build & Release

Develop features and publish changelogs

Communicate

Share updates and gather more feedback

How Saylo Integrates with Your Workflow

Saylo is designed to fit seamlessly into your existing development and product management processes.

For Development Teams

• Connect to GitHub for automatic changelog generation
• Use webhooks to sync with your CI/CD pipeline
• Embed widgets with minimal code changes
• Access everything via REST API

For Product Teams

• Collect feedback directly from users
• Plan roadmaps based on user demand
• Communicate updates transparently
• Track metrics and user satisfaction

Ready to Put These Concepts into Practice?

Now that you understand how Saylo works, let's get you set up with your first project.

Still Have Questions?

These concepts form the foundation of how Saylo works. If anything is unclear, we're here to help you understand and get the most out of the platform.

Ask a Question Browse User Guides

On This Page